Diploma in Front Office Operations
Become a Front Office Expert
Offered in collaboration with Skill School, this diploma prepares students for careers in hotel front office management. Through a mix of theory, practical training, and internships, students master key areas like reservations, guest relations, revenue management, customer service, communication, and front office technology. The program also covers hotel classifications, reservation systems, and property management tools, ensuring students are industry-ready.
This program not only builds technical expertise but also sharpens students’ interpersonal and problem-solving skills, which are crucial for delivering exceptional guest experiences. With hands-on training and industry-relevant modules, graduates are well-prepared to start their careers in leading hotels, resorts, and hospitality establishments.
Diploma in Front Office Operations
The Diploma in Front Office Operations at BCCM in collaboration with Skill School, is designed to equip students with the essential skills and knowledge required to excel in hotel front office management. The combination of theoretical and practical training teaches students various concepts.
These concepts are reservations, guest relations, revenue management, and front office technology. With industry-relevant modules and an internship, students gain hands-on experience to take up roles in this industry.
Furthermore, this program is structured to provide training in front office operations, customer service excellence, communication skills, and revenue management. Moreover, the students also learn about hotel classification, reservation systems, property management technology etc.
Eligibility
- 12th Pass For UG Diploma
- Bachelor Degree for PG Diploma
Total Fee
Rs.1.50 Lakh/- Rs. 1.75 Lakh/-
Program Duration
1 Year
6 Months Study + 6 Months Internship – Your Path to a Hospitality Career!
Three Months Online Classes
Students get to gain foundational knowledge associated with front office operations, communication skills, and hospitality management through interactive online learning.
Three Months Offline Classes at BCCM
Become industry ready and for taking up job roles by working on your practical skills with hands-on training at BCCM’s hospitality labs.
Six-month internship in top hotels, restaurants, and QSRs.
Apply your learning in real-world settings, gaining industry exposure and experience with leading hospitality brands.
WhatsApp/Call Us For Quick Connect : +91-920-516-1555
Why Choose Our Program?
Skill-Based Curriculum
The program pays attention to communication, customer relations, and front office technology.
Comprehensive Training
Those who study this course are able to learn about reservations, guest handling, revenue management etc.
Hands-on Learning
Practical training teaches students even more and makes them industry ready.
Industry-Recognized Certification
Upon completion of the program, one gains the professional edge with a diploma from a reputed institute.
Launch Your Hospitality Career with BCCM – Study & Get a Internship!"
Program Highlights
- Detailed training in front office operations, guest handling, and hospitality technology.
- Practical experience with Property Management Systems (PMS) and customer relationship management (CRM) tools.
- Modules covering revenue management, sales, and hotel automation.
- Internship opportunities with reputed hotels for real-world experience.
- Additional soft skills and language training for enhanced employability.
Course Structure & Syllabus
| Module | Topics |
|---|---|
|
Module 1: Introduction to Hospitality Industry |
– Overview of the Hospitality Industry – Hotel classifications and types – Global trends and future of hospitality – Introduction to Front Office and its role in hotel operations – Customer service excellence in hospitality |
|
Module 2: Front Office Operations I |
– Reservation procedures and systems – Guest arrival and registration – Room assignment and inventory management – Guest account management and billing – Departure procedures and settlement of accounts |
|
Module 3: Communication and Guest Relations |
– Effective communication skills for hospitality professionals – Written and verbal communication techniques – Handling guest complaints and resolving conflicts – Intercultural communication and diversity awareness – CRM systems and technology for guest relations |
|
Module 4: Revenue Management and Sales |
– Revenue management principles and strategies – Rates and packages pricing – Distribution channels and online travel agents – Revenue forecasting and budgeting – Upselling and cross-selling techniques |
|
Module 5: Technology and Automation in Front Office |
– Property Management Systems (PMS) and their functions – Reservation systems and online booking platforms – Self-service kiosks and mobile technology – Cybersecurity and data protection in hotels – Hotel website and social media marketing |
|
Module 6: Operations Management and Leadership |
– Team management and leadership skills – Front office operational procedures and policies – Safety and security procedures in hotels – Emergency preparedness and disaster management – Ethics and professionalism in the hospitality industry |
|
Module 7: Industry Immersion and Internship |
– Practical training in a hotel front office department – Hands-on experience with all aspects of front office operations – Real-world application of theoretical knowledge – Industry insights and networking opportunities |
Job opportunities after course completion
- ✓ Front Office Associate
- ✓ Guest Relations Executive
- ✓ Hotel Receptionist
- ✓ Reservation Agent
- ✓ Revenue Manager
- ✓ Night Auditor
- ✓ Concierge Specialist
Step-By-Step Admission Guide
-
Inquiry & Application STEP-1
First and foremost, we receive students inquiring about courses on BCCM's website, by phone, or through social media platforms.
-
Counselling STEP-2
Our counsellors call the candidates, explain the course in detail, and ask for other information needed to check their eligibility.
-
Registration Fees Payment STEP-3
As soon as the course is explained and candidates want to be admitted, they must pay the registration fee.
-
Admission Confirmation STEP-4
After the diploma course fee is paid, the candidate will receive the confirmation, including other details of the course.
Join The Rank of Our Successful Alumni
WhatsApp/Call Us For Quick Connect : +91-920-516-1555
Ready to Start Your Journey in the Hotel Management Industry?
BCCM program focus is to enable students with skills applicable to the hospitality industry. Our Diploma course (Hotel Management Diploma) is designed to give the students real-life industry exposure among students through activities such as internships and practical training. British Columbia College of Management — The college has a tie-up with premium hotels in the city where students can get on hands experience during their internship period. BCCM is one of the top hotel management colleges in India that offers 100% placements and makes career possible to build globally with them.
1-Year Diploma in Hotel Management | Short-Term Course
BCCM is offering 1 year diploma in hotel management with 100% job assistance. Gain practical experience along with industry skills.
Course Provider: Organization
Course Provider Name: BCCM
Course Provider URL: https://bccm.in/
Course Mode: Onsite
Duration: PT2240H
Repeat Count: 1
Repeat Frequency: Yearly
Course Type: Paid
5